Policies

CONSULTATIONS

Apart from being Stylists, we are visually propelled artists and standard counsel is complimentary. No prior appointment is necessary and we recommend that you bring in photos of your preferred look so that we can target your desires both effortlessly and efficiently.

TIME-SCHEDULING

Everyone’s time frame runs differently. Here at URBS we enjoy creating under a non pressured and prompt environment. This allows our work to be fluid and your time to feel rested. We serve to you more than a service, we provide relaxation.

LATE ARRIVALS

Life can be full of unavoidable surprises like bumper to bumper traffic! If for any reason you should be running behind on your day, please call us immediately so we may adjust/modify our schedules and notify our guests whom may be scheduled after your appointed time.

GENERAL SERVICE CANCELLATION

Should you need to cancel or move your reservation, we ask that you provide us with a 24hr notice prior to your already scheduled service time.

HAIR EXTENSION CANCELLATION

Any extension service which requires time-blocking, we kindly ask that you supply us with a 72hr notice of cancellation.

DEPOSITS

All hair extension requests require time-blocking and a formal non-refundable deposit of $100 which includes but is not limited to the following:

  • Alicia Method

  • Brazilian Method

  • Classic sewn-ins

  • Malaysian Method

  • Swiss Method

    *we work with appointments

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